Ceramic Lamp holder with bracket

Some of our products are bulky and/or unusual shapes for postage. Delivery costs will depend on the product ordered, the combination of products and the delivery area. Delivery costs will appear when items are placed in your shopping cart and the delivery address is entered. If you have any questions at all, please contact us directly on sale@madees.com.au

Shipments and returns

Goods are shipped via Australia Post or our nominated courier (depending on the size & quantity of the goods).

Shipping fees include handling and packing fees as well as postage costs.

Please inspect your goods immediately upon delivery and report any damaged or missing items to us immediately. 

Returns

Change of mind / no longer needed / found cheaper alternatives else  returns

We want you to love the products you buy from Madee’s. If you change your mind, you may return the product to us within 30 days of the date you received it and we will issue you with a store credit. Where exceptions apply, customers are notified on the product display page. Note, change of mind returns are different to returning a product under the Australian Consumer Law or CGA if the product is faulty.

For returns due to a change of mind / no longer needed / found cheaper alternatives else  return, you will be responsible for all associated shipping and handling costs, including any applicable taxes or duties. This applies regardless of any free, discounted, or promotional shipping offer that may have been included with your original order.

This includes:

• The original shipping cost we incurred to send the product to you (e.g., if you paid $35 for shipping, this amount will not be refunded).
• The cost of returning the item to us, which you must cover.
• A restocking fee of 5% of the original purchase price, which helps cover the expenses related to handling and repacking the returned product.

Products returned for change of mind reasons must be in ‘as-new’ condition and packaged securely in the original packaging. This means you have not used, assembled, damaged, washed or laundered any of the products.